Refund Policy

At Bryxemaryx.world, we are committed to your satisfaction. We want you to feel confident when purchasing from us. This comprehensive Refund Policy explains our 30-day satisfaction guarantee, the refund process, eligibility criteria, and how to initiate a return. Please read it carefully before making a purchase.

Contact Information

30-Day Satisfaction Guarantee

If you are not completely satisfied with your purchase, you may request a full refund within 30 days of the delivery date. We believe in our products and want you to try them with confidence. To initiate a refund, simply contact us at admin@bryxemaryx.world with your order number and a brief explanation. Our customer service team will guide you through the process.

Eligibility Criteria

To be eligible for a refund, your return must meet the following conditions:

• Your refund request must be submitted within 30 days of the delivery date
• The product should be returned in its original packaging whenever possible
• For opened products: up to one unsealed bottle may be returned for a refund, subject to our discretion
• You must provide valid proof of purchase (order confirmation, receipt, or order number)
• The return must not be due to misuse, abuse, or failure to follow usage instructions

Non-Refundable Situations

Refunds may not be available in the following circumstances:

• Products that have been fully consumed or used beyond a reasonable trial period
• Products returned without original packaging or in damaged condition due to customer handling
• Refund requests made after the 30-day window has expired
• Products purchased from third-party retailers (please contact the place of purchase)
• Products that have been opened, used, and then resealed in a manner that suggests tampering

Refund Process – Step by Step

To request a refund, please follow these steps:

1. Email us at admin@bryxemaryx.world with the subject line "Refund Request"
2. Include your order number in the email body
3. Provide a brief explanation for your refund request (optional but helpful)
4. We will respond within 1–2 business days with return instructions and a return authorization if applicable
5. Ship the product back to the address we provide, using a trackable method
6. Once we receive and inspect the return, we will process your refund within 5–10 business days
7. You will receive an email confirmation when the refund has been issued

Refund Method

Refunds will be issued to the original payment method used for the purchase. If you paid by credit or debit card, the refund will be credited to that card. Depending on your financial institution, it may take an additional 3–10 business days for the refund to appear on your statement. We do not offer refunds in the form of store credit unless you specifically request it and we agree in writing.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product, or damage during shipping). Return shipping costs are the responsibility of the customer unless we have explicitly agreed otherwise. We recommend using a trackable shipping service to ensure your return reaches us.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or full refund at no additional cost to you, including return shipping. Your satisfaction is our priority.

Questions

For any questions about this Refund Policy or to initiate a return:

Bryxemaryx.world
337 Queen St W, Toronto, ON M5V 2A2, Canada
Email: admin@bryxemaryx.world

We aim to respond to all inquiries within 1–2 business days.